Frequently Asked Questions

Do you have a question?

Below are some answers to frequently asked questions.
If you cannot find the answer to your question here, please contact us on +31 (0) 85 081 33 00.

Fuel card

How can I request a fuel card?
Anyone can easily request a free fuel card via our website.

At which locations can I refuel with the Rolande fuel card?
You can find the largest network of LNG refuelling stations at https://rolandelng.com/our-stations/

My fuel card no longer works. What now?
Simply request a replacement card via https://rolandelng.com/fuel-card/

General

How can I contact someone from Rolande?
You can contact us by calling +31 (0) 85 081 33 00 or send an email to info@rolandelng.com.

Where is Rolande’s head office located?
Doctor Hub van Doorneweg 195, 5026 RE Tilburg, The Netherlands

Rolande Network

What is the address of the refuelling station in Duisburg?
Hannöversche Str. 107, 44143 Dortmund, Duitsland

What is the address of the refuelling station in Duisburg?
Marseiller Str. 11, 47229 Duisburg, Duitsland

What is the address of the refuelling station in Lübeck
Lubeck:  Reepschlägerstraße 27, 23556 Lübeck, Duitsland

How many Rolande refuelling stations are there in Germany?
We currently have 4 refuelling stations in Germany: Ulm, Duisburg, Dortmund en Lübeck.

How many Rolande refuelling stations are there in the Netherlands?
We currently have 13 refuelling stations in the Netherlands. Please refer to the network overview.

How many Rolande refuelling stations are there in Belgium?
In Belgium, we currently have 2 refuelling stations, Antwerp and Habay. Please refer to the network overview.

Technical questions

Where should I report malfunctions?
For reporting malfunctions and technical questions in relation to refuelling, you can call us 24/7 via the intercom at the refuelling station. If you are no longer present as the refuelling station, please contact our office on +31 (0) 85 081 33 00.

How will I be notified of malfunctions?
n the unlikely event that a refuelling station fails, our customers are informed by email as soon as possible. Would you like to be kept up to date about a malfunction, but have not received an email? Please send an email to tanken@rolande.nl.

Fuels

What is LNG?
LNG stands for Liquefied Natural Gas, natural gas made into liquid form. By liquefying natural gas, the volume is reduced by 600 times, allowing you to fit more in your fuel tank. Natural gas becomes liquid at –160 degrees Celsius. The main constituent of natural gas is methane (CH4), the lightest hydrocarbon compound.

Wat is Bio-LNG?
Bio-LNG is methane that is extracted from the fermentation of waste products, which is subsequently liquefied. The composition of Bio-LNG is almost the same as that of fossil LNG, whereby it can be used in the same vehicles and infrastructure as a circular fuel.

What is the difference between LNG and CNG?
CNG is natural gas compressed under high pressure at standard atmospheric temperature, whereby the volume is reduced by 200 times. LNG is natural gas compressed under low pressure at a low temperature (-160 C), reducing the volume by 600 times. LNG is, therefore, more suitable for long-distance transport.

I would like to request more information about LNG, how can I do that?
Would you like to know more about LNG or Rolande? Follow us on LinkedIn! This is where we keep you informed about all the developments within our organisation. Do you have any questions? Or would you like to know more? Let us know by calling +31 (0) 85 081 33 00.

I would like to request more information about Bio-LNG, how can I do that?
Would you like to know more about Bio-LNG or Rolande? Follow us on LinkedIn! This is where we keep you informed about all the developments within our organisation. Do you have any questions? Or would you like to know more? Let us know by calling +31 (0) 85 081 33 00.

What are the advantages of a (Bio) LNG heavy-duty vehicle?
LNG allows you to drive cleaner, quieter and cheaper without forfeiting the advantages of a regular heavy-duty vehicle. Choosing LNG means choosing for the future. Read about all the benefits here.

Price LNG / Bio-LNG

What is the surcharge of Bio-LNG on the LNG price?
For Bio-LNG a fixed premium is paid on the LNG price. We are happy to help you create a customised calculation for your fleet!

What is the LNG price?
You can find the most current LNG price at Rolande here.

What is the Bio-LNG price?
For Bio-LNG a fixed premium is paid on the LNG price. We are happy to help you create a customised calculation for your fleet!

Do you still have questions or
do you want to know more?