FrequentlyAskedQuestions

Do you have a question?

Below you will find answers to frequently asked questions.
If your question is not included on the list, please contact us on +31 (0) 85 081 33 00 or info@rolandelng.com.

General

Where is Rolande’s head office located?

Rolande's head office is located at Dr Hub van Doorneweg 195, 5026 RE Tilburg.

Where is Rolande’s workshop located?

Rolande's workshop is located at Ledeboerstraat 68-15, 5048 AD Tilburg.

How do I contact Rolande?

You can contact us by phone on +31 (0) 85 081 33 00. You can also email us at info@rolandelng.com.

Who are the people behind Rolande?

Together, we work every day to make transport greener. Meet our team!

Applying for a job at Rolande, how does that work?

You can find our vacancies on the career page. To apply, simply fill in the online application form and include your CV.

CO₂ reduction

What is the well-to-wheel method?

In the well-to-wheel approach, we map the total amount of carbon dioxide (CO2) released when using a truck. This method takes into account the total energy consumption and emissions throughout the entire life cycle: from raw material extraction to powering the truck.

How are well-to-wheel emissions (WTW) calculated?

Rolande uses 2 components to calculate well-to-wheel emissions: 1. Well-to-tank (WTT) and 2. Tank-to-wheel (TTW). The WTT emissions are based on Rolande Bio-LNG data. The TTW emissions are based on ISO 14083.

How are well-to-tank emissions (WTT) calculated?

Well-to-tank emissions cover all the greenhouse gas emissions from production, processing and delivery of a fuel. Rolande uses the actual ISCC certified data from the Bio-LNG producers and the transport companies that transport the Bio-LNG to our filling stations.

How are tank-to-wheel-emissions (TTW) calculated?

Tank-to-wheel emissions cover the greenhouse gas emissions from the truck. Rolande uses the data from ISO 14083 for the TTW emissions.

How are well-to-wheel-savings (WTW) calculated?

The greenhouse gas emission savings are based on the WTW CO2 emissions of the actual volume of Bio-LNG, compared to the WTW CO2 emissions of Diesel according to ISO 14083.

What does ‘ISCC-certified’ mean?

ISCC (International Sustainability & Carbon Certification) is an independent multi-stakeholder organization. ISCC certifies companies with fully traceable supply chains that reduce greenhouse gas emissions. Rolande is a ISCC certified company.

What does ‘CO2-eq’ mean?

A carbon dioxide equivalent (or CO2 equivalent, abbreviated as CO2-eq) is a metric measure used to compare the emissions from various greenhouse gases on the basis of their global-warming potential (GWP). You will find this measure on the certificate you get when you purchase Bio-LNG from Rolande.

Fuels

What is Bio-LNG?

Bio-LNG is methane extracted from fermentation of waste products, which is then liquefied. The composition of Bio-LNG is almost identical to that of LNG. Bio-LNG can therefore be used as a circular fuel in the same vehicles and infrastructure as LNG. Bio-LNG can be used in any blend in existing LNG trucks. As a result, you retain all the benefits in terms of performance, fuel economy and noise level that you are used to from an LNG truck. For a blend, a fixed surcharge is paid on the LNG price. Rolande is happy to help you make a custom calculation for your fleet. Plus, with our CO2 calculator, we can calculate exactly what blend you can use to meet your CO2 reduction targets.

How do I refuel Bio-LNG?

Does your organisation have serious ambitions to achieve CO2 reduction in transport by 2025 or 2030? Bio-LNG is an excellent and available alternative to diesel. Rolande is happy to help you with a quote tailored to your fleet and sustainability ambitions. Contact us for a tailored quote and begin your sustainable transport journey today.

Where can I refuel Bio-LNG?

You can refuel Bio-LNG at every Rolande LNG station. You can find our stations throughout the Netherlands, Belgium and Germany. Do you want to make the transition to fossil-free road transport and switch to Bio-LNG? Contact us!

Where does Rolande’s Bio-LNG come from?

Bio-LNG from Rolande is produced in Norway and Sweden from feedstock that meets the standards of Renewable Energy Directive (RED): the legal framework for the development of clean energy across all sectors of the EU economy.

How can I show that I purchase Bio-LNG from Rolande?

If you purchase Bio-LNG from Rolande, you receive an annual certificate. This certificate shows the total amount of kilograms of Bio-LNG you have refueled, as well as how much carbon you have saved.

Can I use a Bio-LNG and LNG blend?

Bio-LNG can be used in any blend for existing LNG trucks. This means you can easily retain all the benefits in terms of performance, fuel consumption and noise level that you expect from an LNG truck. A blend can also grow with your sustainability ambitions over time.For a blend, a fixed premium is paid on the LNG price. Rolande is happy to help you make a custom calculation for your fleet. Contact us and take a step towards fossil-free road transport. 

Which options does Rolande offer for 100% Bio-LNG?

At Rolande, you have the option of refueling 100% Bio-LNG. This means you can save up to 100% of carbon emissions! For Bio-LNG, you pay a fixed premium on the LNG price. We are happy to help you with a quote tailored to your fleet. Request a Bio-LNG quote.

What is CNG+?

CNG stands for compressed natural gas. Rolande offers the highest quality CNG in the Netherlands: CNG+. Our CNG is high-calorific, which increases the range by 25%.

What is LNG?

LNG stands for liquefied natural gas. By liquefying natural gas, its volume decreases 600 times, making it very suitable as a fuel. Natural gas liquefies at -160 degrees Celsius. Its main component is methane (CH4), the lightest hydrocarbon compound.

What are the advantages of a (Bio-)LNG truck?

With (Bio-)LNG you drive cleaner and quieter without losing the benefits of a regular truck. Choosing (Bio-)LNG means choosing the future. Read all the benefits here.

How do I receive more information about (Bio-)LNG and/or CNG+?

Want to know more about (Bio-)LNG, CNG+ or about our organisation? Then sign up for our newsletter and follow us on LinkedIn, Facebook and Instagram! That way, you can stay on top of the latest developments. Do you prefer to receive more information by phone or email? Please feel free to contact us on +31 (0) 85 081 33 00 or info@rolandelng.com.

HVO100

What is HVO?

HVO is a sustainable alternative to diesel. It is fossil-free and saves up to 90% CO2 compared to diesel. HVO stands for Hydrotreated Vegetable Oil. It is made from vegetable waste and waste oils and fats, such as used frying fat. It is then processed using hydrogen (hydrotreated) to make it suitable as a fuel. This creates a product that, in terms of its composition, is very similar to diesel, but without using fossil-based raw materials. HVO is available in various blends, but at Rolande we only offer the fully fossil-free variant HVO100.

What are the benefits of HVO100?

HVO100 is a 100% fossil-free fuel. With HVO100 in your truck, you’ll drive quieter and reduce CO2 emissions by up to 90%. Emissions of other hazardous substances, such as particulates and nitrous oxides (NOx), are also much lower than with diesel. HVO100 can be used in existing diesel trucks without modifying the engine or the fuel system. The range is comparable with that of diesel.

At which locations can I refuel HVO100?

HVO100 is available directly at dozens of locations in the Netherlands. This means we have direct network coverage in the Netherlands. At the moment, you can easily refuel your diesel truck with HVO100 at partner locations using your Rolande card. We are also investing in our own refueling infrastructure, which means that in the future you’ll be able to refuel HVO100 at our own Rolande filling stations. View the complete list of all locations.

What is the origin of HVO100?

It is important that the renewable fuel chain is completely transparent and well regulated. Only then can providers guarantee that waste flows are used in the right way and that the product genuinely contributes to CO2 reductions and greater sustainability. Rolande therefore purchases its HVO100 from partners with an international quality mark: the ISCC certification. Product and supplier are both assessed on sustainable production, management, traceability and greenhouse-gas reduction.

How do I refuel HVO100?

Refueling HVO100 is exactly the same as refueling diesel. For questions about the refueling procedure, please consult our partner locations where you refuel HVO100.

How do I apply for a fuel card to refuel HVO100?

You can easily request a free fuel card through our website.

What should I do if I experience (technical) problems while refueling HVO100?

For assistance with technical problems while refueling HVO100, please consult the partner locations where you refuel HVO100.

What is the price of HVO100?

For current HVO100 prices, please visit the website of our partner stations where you refuel HVO100.

What is AdBlue and what is it used for?

AdBlue is a liquid used in diesel vehicles. It is a safe and effective way to reduce emissions of hazardous nitrous oxides (NOx).AdBlue helps to clean exhaust gases before they are released into the atmosphere. The vehicle's exhaust features a special system that mixes AdBlue with exhaust gases. This triggers a chemical reaction that converts hazardous nitrous oxides into harmless nitrogen and water vapor.Although HVO100 results in lower nitrous-oxide emissions compared to diesel, you still need to use AdBlue when you refuel HVO100.

Where can I refuel AdBlue?

AdBlue is stored in a separate tank and requires regular refilling. You can use your Rolande fuel card to refill AdBlue at the partner locations where you can also refuel HVO100.

Rolande Network

At which locations can I refuel with the Rolande fuel card?

Our network extends beyond Rolande filling stations. In fact, with our fuel card, you can also refuel at other CNG and (Bio-)LNG filling stations. See the complete overview here.

Where are your stations located in Germany?

We have stations in Ulm, Duisburg, Dortmund, Grasdorf, Lübeck, Ziesar, Himmelkron and Hamburg.

Where are your stations located in the Netherlands?

We have stations in Alkmaar, Bodegraven, Duiven, Geldermalsen, Heerenveen, Heteren, Nieuwegein, Oude Tonge, Rotterdam-Botlek, Tilburg (Berkel-Enschot), Utrecht, Veghel and Zaandam.

Where are your stations located in Belgium?

We have stations in Antwerp, Habay, Meer, Waregem and Zellik.

Fuel card

How do I apply for an (additional) fuel card?

You can easily apply for an (additional) fuel card through our website.

At which locations can I refuel with the Rolande fuel card?

Our network extends beyond Rolande stations. In fact, with our fuel card, you can also fill up at other CNG and (Bio-)LNG filling stations. See the complete overview here.

My fuel card no longer works, what should I do?

Simply request a replacement card.

My fuel card has been blocked, what should I do?

If your fuel card is blocked, please contact us by phone on +31 (0) 85 081 33 00. You can also email us at info@rolandelng.com.

Price LNG / Bio-LNG / CNG+

What is the price of Bio-LNG?

For Bio-LNG, you pay a fixed surcharge on the LNG price. We would be happy to help you make a custom calculation for your fleet! You can reach us on +31 (0)85 081 33 00 or info@rolande.nl or fill out the contact form, and we will get back to you as soon as possible.

What is the price of LNG?

The current price of LNG at Rolande can be found here.

What is the price of CNG+?

You can find the most current price of CNG+ at Rolande here.

At the station

What does a Rolande station look like?

In this vlog, you can see what a Rolande Bio-LNG station looks like and how it works.

When do I use the intercom?

To report malfunctions and technical questions about refuelling, you can call 24/7 via the intercom at the filling station. The location of the intercom is indicated by stickers.

When do I use the emergency stop?

Each dispenser has an emergency cut-off button with a cover. This button can be pressed in emergency situations. After pressing the button, the entire installation is disabled. After pressing the emergency stop, also call 112 from a safe location. When do you press the emergency stop? - Someone is (seriously) injured - In the event of a spill or accidental release of liquid (Bio-)LNG - There is a fire at the station

Where can I find a hot water point?

There is a hot water point at every Rolande station. The location of the hot water point is indicated by a sign. At each point, you will also find a watering can. If the nozzle has frozen during refuelling, you can use hot water to loosen the nozzle.

Can I park at a Rolande station?

Parking at a (Bio-)LNG station is permitted exclusively in the designated parking areas.

I see condensation vapour, what is going on?

Don't panic, this is normal. Condensation vapour, which comes from the evaporator under the trailer, often forms during the unloading of (Bio-)LNG. Filling a (Bio-)LNG storage tank at a filling station takes approximately 1 to 1.5 hours.

Emergency instructions

What situations are classed as an emergency?

The following are considered emergency situations: - Someone is (seriously) injured - A spill or accidental release of liquid (Bio-)LNG - A fire at the station

What should I do in the event of a (Bio-)LNG spill or release?

Press the emergency stop. When a large amount of (Bio-)LNG is released, the station will automatically go into emergency shutdown. Notify the administrator via the intercom. The administrator will alert emergency services. If the intercom is not accessible, call 112 from a safe location.

What should I do if a fire occurs at the station?

In case of fire, an alarm will go off. The station will automatically go into emergency shutdown. Notify the administrator via the intercom. The administrator will alert emergency services. If the intercom is not accessible, call 112 from a safe location.

Refuelling

How does a first refuelling with a new truck go?

When first refuelling a new truck, we recommend adding up to 6 kg of LNG first and then driving for 10-15 minutes to cool the tank and get the pressure to below 10 bar/150 psi before starting the normal refuelling procedure. You may need to repeat this step several times.

The nozzle is frozen solid, what should I do?

There is a hot water point at every Rolande station. The location of the hot water point is indicated by a sign. At each point, you will also find a watering can. If the nozzle has frozen during refuelling, use hot water to loosen the nozzle.

How do I prevent the nozzle from freezing?

By using the air gun to spray the nozzle thoroughly clean and dry, you can prevent the nozzle from freezing during refuelling.

What types of nozzles are there?

At our Alkmaar and Heerenveen filling stations, the nozzles work according to the butterfly principle. All other Rolande stations are equipped with twisting nozzles.

How do I operate the dispenser?

For each filling station, the operation of the dispenser may vary. The correct order is on the dispenser sticker.

Why is wearing personal protective equipment (PPE) mandatory?

LNG is liquefied natural gas (methane), which has an extremely low temperature of -160 °C. This means that the nozzle, dispenser lines and vehicle tank lines can be very cold. Using personal protective equipment (PPE) prevents burns and frostbite. You can read more about safe refuelling at a Rolande station here.

I would like to properly instruct my staff, can Rolande help me with this?

We believe safe refueling is very important and contribute to truck driver training in a variety of ways. For example, we organize Rolande days at our stations. We also provide customized refueling training. Depending on your needs, we offer appropriate training. If interested, please fill in our contact form and we will get back to you as soon as possible.

Which fuel cards can I use when refueling at a Rolande station?

For a complete listing of all fuel cards, visit the fuel card acceptance page.

A driver ID is requested at the payment post, what do I enter here?

A driver ID is a code that can be requested for the administration of your employer. If you have a personal code or registration number, you can enter it on the payment post. If you don't know your driver ID or you cannot remember the code, enter '0' four times.

Technical questions

How can I report malfunctions to Rolande?

To report breakdowns, you can call 24/7 via the intercom at the filling station. You will be assisted immediately. Are you no longer at the filling station? Then call our office during office hours on +31 (0) 85 081 33 00.

How will I be notified of outages?

Our website shows an up-to-date overview of the operation of Rolande filling stations. In addition, when a filling station is unexpectedly down, or when a malfunction has been resolved, we inform our customers by email as soon as possible. Would you like to be kept informed of outages? Please send us an email via info@rolandelng.com.

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do you want to know more?