Do you have a question?
Below you will find answers to frequently asked questions.
If your question is not included on the list, please contact us on +31 (0) 85 081 33 00 or info@rolandelng.com.
General
Where is Rolande’s head office located?
Rolande's head office is located at Dr Hub van Doorneweg 195, 5026 RE Tilburg.
Where is Rolande’s workshop located?
Rolande's workshop is located at Ledeboerstraat 68-15, 5048 AD Tilburg.
How do I contact Rolande?
You can contact us by phone on +31 (0) 85 081 33 00. You can also email us at info@rolandelng.com.
Who are the people behind Rolande?
Together, we work every day to make transport greener. Meet our team!
Applying for a job at Rolande, how does that work?
You can find our vacancies on the career page. To apply, simply fill in the online application form and include your CV.
CO₂ reduction
What is the well-to-wheel method?
In the well-to-wheel approach, we map the total amount of carbon dioxide (CO2) released when using a truck. This method takes into account the total energy consumption and emissions throughout the entire life cycle: from raw material extraction to powering the truck.
Fuels
What is Bio-LNG?
Bio-LNG is methane extracted from fermentation of waste products, which is then liquefied. The composition of Bio-LNG is almost identical to that of LNG. Bio-LNG can therefore be used as a circular fuel in the same vehicles and infrastructure as LNG. Bio-LNG can be used in any blend in existing LNG trucks. As a result, you retain all the benefits in terms of performance, fuel economy and noise level that you are used to from an LNG truck. For a blend, a fixed surcharge is paid on the LNG price. Rolande is happy to help you make a custom calculation for your fleet. Plus, with our CO2 calculator, we can calculate exactly what blend you can use to meet your CO2 reduction targets.
What is LNG?
LNG stands for liquefied natural gas. By liquefying natural gas, its volume decreases 600 times, making it very suitable as a fuel. Natural gas liquefies at -160 degrees Celsius. Its main component is methane (CH4), the lightest hydrocarbon compound.
What is CNG+?
CNG stands for compressed natural gas. Rolande offers the highest quality CNG in the Netherlands: CNG+. Our CNG is high-calorific, which increases the range by 25%.
What are the advantages of a (Bio-)LNG truck?
With (Bio-)LNG you drive cleaner and quieter without losing the benefits of a regular truck. Choosing (Bio-)LNG means choosing the future. Read all the benefits here.
How do I receive more information about (Bio-)LNG and/or CNG+?
Want to know more about (Bio-)LNG, CNG+ or about our organisation? Then sign up for our newsletter and follow us on LinkedIn, Facebook and Instagram! That way, you can stay on top of the latest developments. Do you prefer to receive more information by phone or email? Please feel free to contact us on +31 (0) 85 081 33 00 or info@rolandelng.com.
Rolande Network
At which locations can I refuel with the Rolande fuel card?
Our network extends beyond Rolande filling stations. In fact, with our fuel card, you can also refuel at other CNG and (Bio-)LNG filling stations. See the complete overview here.
Where are your stations located in Germany?
We have stations in Ulm, Duisburg, Dortmund, Grasdorf, Lübeck and Hamburg.
Where are your stations located in the Netherlands?
We have stations in Alkmaar, Bodegraven, Duiven, Geldermalsen, Heerenveen, Heteren, Leeuwarden, Nieuwegein, Oude Tonge, Rotterdam-Botlek, Tilburg (Berkel-Enschot), Utrecht, Veghel and Zaandam.
Where are your stations located in Belgium?
We have stations in Antwerp, Habay, Meer, Waregem and Zellik.
Fuel card
How do I apply for an (additional) fuel card?
You can easily apply for an (additional) fuel card through our website.
At which locations can I refuel with the Rolande fuel card?
Our network extends beyond Rolande stations. In fact, with our fuel card, you can also fill up at other CNG and (Bio-)LNG filling stations. See the complete overview here.
My fuel card no longer works, what should I do?
Simply request a replacement card.
My fuel card has been blocked, what should I do?
If your fuel card is blocked, please contact us by phone on +31 (0) 85 081 33 00. You can also email us at info@rolandelng.com.
Price LNG / Bio-LNG / CNG+
What is the price of Bio-LNG?
For Bio-LNG, you pay a fixed surcharge on the LNG price. We would be happy to help you make a custom calculation for your fleet! You can reach us on +31 (0)85 081 33 00 or info@rolande.nl or fill out the contact form, and we will get back to you as soon as possible.
What is the price of LNG?
The current price of LNG at Rolande can be found here.
What is the price of CNG+?
You can find the most current price of CNG+ at Rolande here.
At the station
What does a Rolande station look like?
In this vlog, you can see what a Rolande Bio-LNG station looks like and how it works.
When do I use the intercom?
To report malfunctions and technical questions about refuelling, you can call 24/7 via the intercom at the filling station. The location of the intercom is indicated by stickers.
When do I use the emergency stop?
Each dispenser has an emergency cut-off button with a cover. This button can be pressed in emergency situations. After pressing the button, the entire installation is disabled. After pressing the emergency stop, also call 112 from a safe location. When do you press the emergency stop? - Someone is (seriously) injured - In the event of a spill or accidental release of liquid (Bio-)LNG - There is a fire at the station
Where can I find a hot water point?
There is a hot water point at every Rolande station. The location of the hot water point is indicated by a sign. At each point, you will also find a watering can. If the nozzle has frozen during refuelling, you can use hot water to loosen the nozzle.
Can I park at a Rolande station?
Parking at a (Bio-)LNG station is permitted exclusively in the designated parking areas.
I see condensation vapour, what is going on?
Don't panic, this is normal. Condensation vapour, which comes from the evaporator under the trailer, often forms during the unloading of (Bio-)LNG. Filling a (Bio-)LNG storage tank at a filling station takes approximately 1 to 1.5 hours.
Emergency instructions
What situations are classed as an emergency?
The following are considered emergency situations: - Someone is (seriously) injured - A spill or accidental release of liquid (Bio-)LNG - A fire at the station
What should I do in the event of a (Bio-)LNG spill or release?
Press the emergency stop. When a large amount of (Bio-)LNG is released, the station will automatically go into emergency shutdown. Notify the administrator via the intercom. The administrator will alert emergency services. If the intercom is not accessible, call 112 from a safe location.
What should I do if a fire occurs at the station?
In case of fire, an alarm will go off. The station will automatically go into emergency shutdown. Notify the administrator via the intercom. The administrator will alert emergency services. If the intercom is not accessible, call 112 from a safe location.
Refuelling
How does a first refuelling with a new truck go?
When first refuelling a new truck, we recommend adding up to 6 kg of LNG first and then driving for 10-15 minutes to cool the tank and get the pressure to below 10 bar/150 psi before starting the normal refuelling procedure. You may need to repeat this step several times.
The nozzle is frozen solid, what should I do?
There is a hot water point at every Rolande station. The location of the hot water point is indicated by a sign. At each point, you will also find a watering can. If the nozzle has frozen during refuelling, use hot water to loosen the nozzle.
How do I prevent the nozzle from freezing?
By using the air gun to spray the nozzle thoroughly clean and dry, you can prevent the nozzle from freezing during refuelling.
What types of nozzles are there?
At our Alkmaar and Heerenveen filling stations, the nozzles work according to the butterfly principle. All other Rolande stations are equipped with twisting nozzles.
How do I operate the dispenser?
For each filling station, the operation of the dispenser may vary. The correct order is on the dispenser sticker.
Why is wearing personal protective equipment (PPE) mandatory?
LNG is liquefied natural gas (methane), which has an extremely low temperature of -160 °C. This means that the nozzle, dispenser lines and vehicle tank lines can be very cold. Using personal protective equipment (PPE) prevents burns and frostbite. You can read more about safe refuelling at a Rolande station here.
I would like to properly instruct my staff, can Rolande help me with this?
We believe safe refuelling is very important and contribute to driver training in a variety of ways. For example, we organise special Rolande days at our stations. A calendar of dates when our instructors will be at the stations will soon be posted on our website. We also provide customised tank training. Depending on the need, we offer appropriate training. If interested, please fill in the contact form and we will get back to you as soon as possible.
Which fuel cards can I use when refueling at a Rolande station?
For a complete listing of all fuel cards, visit the fuel card acceptance page.
A driver ID is requested at the payment post, what do I enter here?
A driver ID is a code that can be requested for the administration of your employer. If you have a personal code or registration number, you can enter it on the payment post. If you don't know your driver ID or you cannot remember the code, enter '0' four times.
Technical questions
How can I report malfunctions to Rolande?
To report breakdowns, you can call 24/7 via the intercom at the filling station. You will be assisted immediately. Are you no longer at the filling station? Then call our office during office hours on +31 (0) 85 081 33 00.
How will I be notified of outages?
Our website shows an up-to-date overview of the operation of Rolande filling stations. In addition, when a filling station is unexpectedly down, or when a malfunction has been resolved, we inform our customers by email as soon as possible. Would you like to be kept informed of outages, and you are not yet receiving messages? Then please email info@rolande.nl.